Frequently asked questions
Last updated 20 Oct 2026
How do I know a piece is genuine?
Look for Handloom Mark / Silk Mark / GI badges on the product page — they appear only after the certificate is verified. Scan the passport QR on the tag to see the weaver.
Can I see it on a video call before buying?
Yes — tap “See it on a video call” on any product and pick a slot.
Is cash on delivery available?
Yes, on most orders up to ₹3,000. Paying online gets you 5% off.
Do you stitch blouses?
Yes — add stitching on the product page and save measurements for each family member.
When will it reach me?
Enter your pincode on any product page for an exact date, including express and same-day options.
How do returns work?
Within 1 days of delivery from your order page — free pickup, refund to store credit instantly or to your bank.